Shipping policy

Order Processing

All orders are processed within 24 hours  after payment has been confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.

Shipping Methods

We use reliable shipping carriers to ensure your order arrives safely and efficiently. Available shipping options will be displayed at checkout based on your location.

Estimated delivery times:

  • Standard Shipping: 2–6 business days

  • Express Shipping: 1–3 business days

Please note that delivery times are estimates and may vary depending on location, courier delays, or peak shipping periods.

Discreet Packaging

All orders are packaged securely and discreetly to protect the integrity of the products and the privacy of our customers. No product details are displayed on the exterior of the package.

Shipping Locations

We currently ship within Australia. If international shipping becomes available, it will be clearly stated on our website.

Customers are responsible for ensuring that the products ordered comply with the laws and regulations of their local jurisdiction.

Tracking Information

Once your order has been shipped, a tracking number will be provided via email so you can monitor the progress of your shipment.

Lost or Delayed Packages

While we work with trusted carriers, delays can occasionally occur due to circumstances beyond our control.

If your package is significantly delayed or appears to be lost, please contact our support team and we will assist in resolving the issue with the shipping carrier.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is entered correctly at checkout. We are not responsible for delays or lost shipments resulting from incorrect or incomplete addresses.

Damaged Packages

If your order arrives damaged, please contact us within 24 hours of delivery with photos of the packaging and contents so we can investigate and assist with a resolution.