Refunds & Returns

Refund Policy

Refund Policy – Elite Biotech

• All products sold on this website are intended strictly for laboratory research purposes only.

• Due to the sensitive nature of research peptides and laboratory compounds, all sales are considered final once an order has been processed and shipped.

• Refunds may only be issued in the following circumstances:

• The order was not shipped due to an internal processing error

• The product received is damaged, defective, or incorrect

• A verified shipping loss confirmed by the carrier

• To request a refund, customers must contact us within 48 hours of delivery.

• Refund requests must include:

  • Order number

  • Clear photos of the product and packaging

  • Description of the issue

• Once the claim has been reviewed, we may offer one of the following resolutions:

  • Replacement product

  • Store credit

  • Refund to the original payment method

• Approved refunds are typically processed within 5–10 business days depending on the payment provider.

• Refund requests submitted outside the required timeframe may not be eligible for review.

Returns Policy

Returns Policy – Elite Biotech

• Due to the nature of research chemicals and laboratory compounds, we do not accept returns on products that have been opened, used, or shipped.

• This policy exists to maintain product integrity, safety, and contamination control.

• Returns may only be approved in limited circumstances, including:

  • The wrong item was shipped

  • The product arrived damaged during transit

  • The product packaging was defective or compromised

• If a return is approved, customers must:

  • Contact us within 24 hours of delivery

  • Receive return authorization from our support team

  • Return the product in original unopened condition

• Unauthorized returns will not be accepted or refunded.

• Customers are responsible for return shipping costs unless the error was made by our company.

• Once the returned item has been received and inspected, we will issue either:

  • A replacement product, or

  • Store credit